Refund & Return Policy
Here at Empire Smokes, we just want you to be satisfied with your purchase! Here's our hassle free, 3 step return guide!
Empire Smokes only accepts returns on Unused products or on Items damaged during Shipping. Any prepackaged items (ie. e-cigarettes, vapes, electronics etc.) must be unopened. Items to be returned must be reported within 3 (three) days of delivery and all returns are applicable for a standard 12% restocking fee. In addition, items purchased during a sale may only be returned for store credit.
Items damaged in shipping will be replaced or refunded free of charge!
I. Email Info@EmpireSmokes.com with your claim. Provide your name, order number, and reason for return. From there, our customer support service will work with you to process your return. Empire Smokes offers pre-paid shipping return labels for all returns, however the cost of the shipping label will be deducted from your return refund.
II. Properly, Pack & Ship. Upon receiving your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your local postal office.
III. Simply Wait. Once our team has received your return, they will process it and then issue you a refund by either a credit card refund or store credit. No cash refunds.
ALL returns will have the cost of return shipping deducted from the total refund amount along with a customary 12% restocking fee.