Refund & Return Policy

Here at Empire Smokes, we just want you to be satisfied with your purchase! Here's our hassle free, 3 step return guide!

Empire Smokes only accepts returns on unused products or items damaged during shipping. Any prepackaged items (ie. e-cigarettes, vapes, electronics etc.) must be unopened, sealed in box. If our quality assurance team determines items were used upon return, items will be thrown away and refund will be void. To be eligible for a refund or replacement of unused items, an email request must be sent within 15 (fifteen) days of delivery. All returns are applicable for a standard 12% restocking fee. 

Items damaged during shipping must be reported within 3 (three) days of delivery to be eligible for replacement or refund. Items damaged during shipping will be replaced or refunded free of charge!  

Empire Smokes is not liable for stolen or missing packages. Tracking information that displays "delivered" or any equivalency to "delivered" is deemed final. Any problems with missing or stolen packages should be directed to the shipping supplier (USPS, UPS, etc.).

I. Email Info@EmpireSmokes.com with your claim. Provide your name, order number, and reason for return. From there, our customer support service will work with you to process your return. Empire Smokes offers pre-paid shipping return labels for all returns, however the cost of the shipping label will be deducted from your return refund. 

II. Properly, Pack & Ship. Upon receiving your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your local postal office. 

III. Simply Wait. Once our team has received your return, they will process it and then issue you a refund by either a credit card refund or store credit. No cash refunds. 

ALL returns will have the cost of return shipping deducted from the total refund amount along with a customary 12% restocking fee.