Got a problem? Don't Worry! Empire Smokes' mission is to keep you the customer; informed & happy! Shoot us an email or call and one of our dedicated team members will get back to you as soon as possible. 

Phone: +1 657.258.5311 
Call Hours: 0900 - 1500 Pacific Time (PT)

Please note that that our business hours are:

Monday to Friday from 9am to 5pm


  • Due to COVID-19, order processing and shipments will be delayed. Thank you for your patience.
  • All Products sold on Empire Smokes are intended for Legal Use ONLY! 
  • Please include your order number in the subject line (Emails without order numbers will not be responded to)

Please get in touch!